24 NCAC 06A .0714         Suspension and Restoration of Wagering Accounts

(a)  An Operator shall place a Wagering Account into a suspended mode:

(1)           when a Registered Player requests a break from Wagering for a specified period, which shall not be less than 72 hours;

(2)           when required by the Commission or Director;

(3)           if the Operator determines it lacks sufficient information to verify the age and eligibility of the Registered Player;

(4)           on a determination by an Operator that a Registered Player:

(A)          has provided false or misleading information in connection with the opening of the Account or has engaged in Event Corruption, collusion, cheating or other unlawful conduct;

(B)          is or has been barred from placing Wagers in the State;

(C)          is or has otherwise become an Ineligible Person; or

(D)          is deceased or incapacitated;

(5)           when initiated by an Operator that has evidence that indicates:

(A)          illegal activity including providing false or misleading information in connection with the opening of the Account, or engaging in collusion, cheating, or other unlawful conduct;

(B)          a negative Wagering Account balance; or

(C)          a violation of the terms and conditions has taken place on a Player's Wagering Account; or

(6)           for another non-discriminatory reason at the sole discretion of the Operator, so long as the reason is not based on a Registered Player's race, color, religion, national origin, age, sex, sexual orientation, gender identity, veteran status, disability, or other lawfully protected characteristic under federal, State, or local law.

(b)  When a Wagering Account is in a suspended mode, the Operator shall:

(1)           prevent the Registered Player from placing Wagers;

(2)           prevent the Registered Player from depositing funds unless the Account is suspended due to having a negative Wagering Account balance, but only to the extent the Account balance is brought back to zero dollars;

(3)           prevent the Registered Player from withdrawing funds from their Account, unless the Operator acknowledges that the funds have cleared, and that the reasons for Suspension would not prohibit a withdrawal;

(4)           prevent the Registered Player from making changes to their Account;

(5)           prevent the removal of the Account; and

(6)           prominently display to the Registered Player that the Account is in a suspended mode, the restrictions placed on the Account, and further course of action needed to remove the suspended mode.

(c)  A Wagering Account in a suspended mode may be restored:

(1)           upon completion of the break from Wagering established by the Registered Player;

(2)           if authorized by the Director;

(3)           when the Registered Player is no longer an Ineligible Person; or

(4)           when the Operator has lifted the suspended status.

(d)  In the event of termination of the Wagering Account in accordance with this Rule, the Registered Player shall be provided a timely ability to access and withdraw funds remaining in the Wagering Account, if the Operator acknowledges that the funds have cleared and that the reasons for termination would not prohibit a withdrawal.

History Note:        Authority G.S. 18C-114(a)(14);

Previously adopted as Rule 1G-014;

Eff. January 8, 2024;

Readopted Eff. March 27, 2024.